Refund policy

Effective Date: June 2026 

1. Introduction

This Return and Refund Policy applies to all purchases made on AI Governance Institute, operated by Skill Up LLC (trading as AI Governance Institute).

As our products are digital, we have designed this policy to be fair to all learners while complying with applicable consumer protection legislation globally, including but not limited to the UK Consumer Contracts Regulations 2013, the EU Consumer Rights Directive, and applicable US consumer protection laws.

2. Digital Products — General Rule

Because our courses are digital products delivered immediately upon purchase, access to course content begins as soon as payment is confirmed.

Under most jurisdictions, this means that standard cancellation rights for digital products may not apply once you have accessed or begun using the content. However, we apply a learner-friendly refund policy that goes beyond the legal minimum where appropriate.

3. Our 7-Day Satisfaction Guarantee

If you are not satisfied with a purchased course, you may request a full refund within seven (7) calendar days of the date of purchase, provided that:

  • You have completed no more than twenty percent (20%) of the course content; and

  • You have not downloaded or accessed the Certificate of Completion; and

  • This is your first refund request for that particular course

To request a refund under this guarantee, email [email protected] with:

  • Your order number

  • Course name

  • Reason for your refund request

Approved refunds will be processed within seven (7) business days to your original payment method.

4. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

  • Seven (7) calendar days or more have passed since the date of purchase;

  • More than twenty percent (20%) of the course has been completed;

  • The Certificate of Completion has been issued or downloaded;

  • The course was purchased as part of a discounted bundle or promotional offer (unless explicitly stated otherwise);

  • The refund request is a repeated request for the same course;

  • Evidence of abuse, fraud, chargeback misuse, or policy violations is identified

5. Technical Failures

If you are unable to access a purchased course due to a technical fault on our side, and the issue is not resolved within three (3) business days of being reported, you may be entitled to a full refund regardless of the conditions above.

To report technical issues, contact [email protected] with:

  • Your order number

  • A description of the issue

6. Duplicate Purchases

If you accidentally purchase the same course more than once, you must contact us within 48 hours of purchase.

Where verified, we will issue a full refund for the duplicate transaction.

7. Chargebacks

We encourage you to contact us directly before initiating a chargeback with your payment provider.

Unresolved chargebacks or disputes initiated without prior contact may result in suspension or restriction of your account while the matter is investigated.

We are committed to resolving all disputes fairly, efficiently, and in good faith.

8. Statutory Rights

This policy does not affect any statutory rights you may have under the laws of your country of residence.

Where applicable consumer protection law provides greater rights than those set out in this policy, your statutory rights will prevail.

9. Contact

For refund requests or any queries relating to this policy, please contact:

AI Governance Institute
Operated by Skill Up LLC
971 US Highway 202 N, Suite N
Branchburg, NJ 08876, USA

Email: [email protected]
Subject Line: Refund Request — [Order Number]
Website: AI Governance Institute